bd000 Privacy Policy

Section 1

Introduction & Scope

This Privacy Policy ("Policy") describes how bd000 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects personal information relating to individuals ("you", "the Player", "the User") who access or use the website located at bd000.app, including all associated services, features, games, and payment facilities offered thereon.

This Policy applies to all personal data we collect through: your registration and account management activities; your use of games, betting markets, and casino services on bd000.app; your financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; your communications with our customer support team; and your interactions with cookies and tracking technologies on the platform.

By accessing bd000.app or creating a player account, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with the terms of this Policy, you should discontinue your use of the platform immediately.

bd000 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email at least seven (7) days prior to the updated Policy taking effect. Your continued use of bd000.app following the effective date of any amendment constitutes your acceptance of the revised Policy.

This Policy is written in English and should be read alongside bd000's Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the platform.

bd000 collects personal data that is necessary to provide you with a safe, secure, and enjoyable gaming experience. We collect only the data that we genuinely need and do not engage in the collection of excessive or irrelevant personal information. The categories of personal data we collect are described below.

Registration & Identity Data: When you create a bd000 account, we collect your full legal name, date of birth, email address, mobile phone number registered in Bangladesh, and any username or display name you choose. This data is necessary to create and manage your account and to verify that you meet our 18+ age requirement.

Identity Verification Data: As part of our Know Your Customer (KYC) and anti-money laundering (AML) obligations, we may collect copies of government-issued identity documents including your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents such as utility bills or bank statements, and confirmation of payment methods linked to your account.

Financial Transaction Data: We collect records of all deposits, withdrawals, bonuses, and betting transactions conducted through your bd000 account. This includes the amounts, timestamps, payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction reference numbers.

Technical & Device Data: When you access bd000.app, we automatically collect certain technical information including your IP address, device type and operating system, browser type and version, screen resolution, session timestamps, and pages visited within the platform. This data is collected to maintain platform security, detect fraud, and improve user experience.

Communications Data: If you contact bd000's customer support team via Live Chat or email, we retain records of those communications. This includes the content of your messages, the date and time of contact, and any attachments you share. These records help us resolve disputes, improve support quality, and maintain a history of account-related issues.

Behavioural & Gaming Data: We collect data about how you use the platform — including which games you play, how long you play, your betting patterns, and which promotions you engage with. This data is used to personalise your experience, identify potential responsible gaming concerns, and improve the platform's game and product offering.

Data Category	Examples	Legal Basis
Identity	Full name, date of birth, NID/passport	Contract; Legal obligation
Contact	Email address, mobile number	Contract; Legitimate interest
Financial	Transaction history, payment method details	Contract; Legal obligation (AML)
Technical	IP address, device info, session data	Legitimate interest; Security
Behavioural	Game history, betting patterns, login times	Legitimate interest; Contract
Communications	Support chat logs, email correspondence	Legitimate interest; Contract

bd000 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described below, and we do not process your data for undisclosed secondary uses.

1. Account Creation and Management: To register your player account, verify your identity, maintain your account settings, and process your requests relating to your account.
2. Service Delivery: To provide access to all games, sports betting markets, live dealer tables, crash games, and other services available on bd000.app, and to process your deposits and withdrawals via supported payment methods.
3. Identity Verification and AML Compliance: To verify that you are who you claim to be, that you meet the 18+ age requirement, and to conduct anti-money laundering checks as required by applicable financial regulations.
4. Fraud Prevention and Platform Security: To detect, prevent, and investigate fraudulent activity, account takeover attempts, collusion, bonus abuse, and other security threats to the platform and to other players.
5. Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of your interactions with our support team for quality assurance purposes.
6. Responsible Gaming: To monitor your gaming behaviour for signs of problem gambling, to contact you if we identify concerning patterns, and to enforce self-exclusions, deposit limits, or cooling-off periods you have set via your account.
7. Personalisation: To tailor your bd000 experience, including surfacing relevant games and promotions, based on your prior activity and preferences on the platform.
8. Marketing Communications: Where you have provided explicit consent, to send you promotional emails, SMS notifications, or in-app messages about bonuses, new games, and seasonal promotions. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.
9. Legal Compliance: To comply with applicable laws, respond to lawful requests from authorities, and to enforce our Terms & Conditions.

bd000 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Processing Partners: To process your deposits and withdrawals, bd000 shares relevant financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These providers receive only the data they need to complete the transaction and are contractually bound to use it for no other purpose.

Game Software Providers: bd000 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Habanero. When you play a game provided by one of these studios, limited technical data (such as a session token and your account identifier) is shared with the game provider to facilitate gameplay. These providers do not receive your full personal profile and operate under their own data processing agreements with bd000.

Identity Verification Services: bd000 may use third-party identity verification services to assist with KYC checks. These services process the identity documents you submit and return a verification outcome. They are engaged as data processors acting solely on bd000's instructions.

Fraud Prevention and Security Services: bd000 may share technical data (IP addresses, device fingerprints, session metadata) with specialist fraud prevention and cybersecurity partners to detect and prevent account takeover, payment fraud, and other security threats. These partners process data only for security purposes under strict contractual controls.

Legal and Regulatory Authorities: bd000 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of bd000's business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify registered players of any such transfer before it takes effect.

bd000.app uses cookies and similar tracking technologies to operate the platform, maintain session security, and improve your experience. A cookie is a small text file placed on your device by a website. Cookies allow the platform to recognise your browser on subsequent visits and to retain certain preferences and session states.

bd000 uses the following categories of cookies:

Cookie Type	Purpose	Consent Required
Strictly Necessary	Session management, login authentication, security tokens, CSRF protection	No — essential for platform operation
Functional	Remembering language preferences, game settings, display preferences	Yes — consent requested on first visit
Analytical	Aggregated usage statistics, page performance monitoring, error tracking	Yes — consent requested on first visit
Marketing / Retargeting	Tracking ad campaign effectiveness, personalised promotion delivery	Yes — explicit opt-in required

You can manage or withdraw your consent to non-essential cookies at any time through your browser settings. Most modern browsers allow you to block or delete cookies, restrict cookie placement to specific sites, and receive notifications when cookies are set. Please note that disabling strictly necessary cookies will impair the functionality of bd000.app, including your ability to log in and maintain a game session.

In addition to cookies, bd000 may use web beacons (also known as pixel tags) in promotional emails to confirm whether emails have been opened. This helps us measure the effectiveness of our communications. You can prevent web beacon tracking by disabling image loading in your email client.

bd000 implements robust technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security infrastructure is maintained and reviewed continuously to address evolving threats.

Our key security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and bd000.app is encrypted using industry-standard SSL/TLS protocols. You can verify this by the padlock icon in your browser's address bar.
• Encrypted Data Storage: Sensitive personal data — including passwords, identity documents, and payment credentials — is stored in encrypted form. Passwords are stored as irreversible cryptographic hashes and cannot be recovered in plain text even by bd000 staff.
• Access Controls: Access to personal data is restricted to bd000 staff and authorised contractors who have a genuine need to access it in the course of their duties. All staff with data access are subject to confidentiality obligations.
• Intrusion Detection: bd000's infrastructure is monitored continuously for suspicious access patterns, unauthorised login attempts, and anomalous data access events.
• Two-Factor Authentication: bd000 offers optional two-factor authentication (2FA) on player accounts as an additional layer of security. Players are encouraged to enable 2FA to protect their accounts.
• Regular Security Audits: bd000 commissions periodic security assessments of its platform to identify and remediate vulnerabilities before they can be exploited.

Data Retention: bd000 retains your personal data for as long as your account remains active and for a defined period after account closure, as required by applicable law and our legitimate business interests. Specific retention periods are as follows:

Data Category	Retention Period	Reason
Account & Identity Data	5 years after account closure	AML legal obligation
Financial Transaction Records	5 years after account closure	AML / financial regulation
KYC Verification Documents	5 years after account closure	Legal obligation
Support Communications	3 years after account closure	Dispute resolution; legitimate interest
Technical / Session Logs	12 months	Security monitoring
Marketing Consent Records	Until opt-out + 1 year	Consent evidence

After the applicable retention period expires, your personal data will be securely deleted or anonymised. Anonymised, aggregated data that no longer identifies any individual may be retained indefinitely for statistical and product improvement purposes.

As a player on bd000, you hold the following rights in relation to your personal data. bd000 is committed to honouring these rights promptly and without unnecessary friction. To exercise any of the rights below, contact our support team via 24/7 Live Chat or email [email protected] with the subject line "Data Rights Request".

• Right of Access: You have the right to request a copy of all personal data that bd000 holds about you. We will provide this in a clear, structured format within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details (email address, phone number) directly through your account dashboard at any time.
• Right to Erasure: You may request that bd000 delete your personal data. We will honour erasure requests where no overriding legal obligation requires us to retain the data. Note that financial and identity records must be retained for five years under AML regulations and cannot be erased during this period.
• Right to Restrict Processing: In certain circumstances, you may request that bd000 restrict the processing of your personal data — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where technically feasible, you have the right to receive a copy of your personal data in a structured, machine- readable format (e.g., JSON or CSV) so that you can transfer it to another service provider if you choose.
• Right to Object: You have the right to object to bd000 processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though bd000 may continue to process your data if it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where bd000 relies on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
• Rights Related to Automated Decision-Making: bd000 does not make decisions that produce significant legal or similarly significant effects on you based solely on automated processing without human oversight. Where automated processes influence account restrictions (for example, fraud detection flags), you have the right to request human review of such decisions.

We may need to verify your identity before processing a data rights request to ensure we do not disclose personal data to an unauthorised individual. You may be asked to confirm details associated with your bd000 account or to provide a copy of an identity document before your request is actioned.

bd000 does not charge a fee for processing data rights requests in standard circumstances. However, if a request is manifestly unfounded, repetitive, or excessive, we reserve the right to charge a reasonable administrative fee or to decline the request, providing written reasons for doing so.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which bd000 handles your personal data, we encourage you to contact us directly in the first instance. Our support team is available 24 hours a day, 7 days a week, and is trained to handle privacy-related enquiries with the appropriate level of care and confidentiality.

You can reach bd000's privacy support team through any of the following channels:

• Live Chat: Available 24/7 inside your bd000 account dashboard. This is the fastest way to get a response to a privacy enquiry.
• Email: Send your enquiry to [email protected] with the subject line "Privacy Enquiry" or "Data Rights Request" as appropriate. We aim to respond to all email enquiries within 72 hours.
• WhatsApp: A WhatsApp support number is available inside your account help centre for players who prefer messaging support.

When contacting us about a privacy matter, please include your registered username and email address, a clear description of your enquiry or request, and — if relevant — the specific right you wish to exercise. This helps our team route your enquiry to the correct department and respond as efficiently as possible.

bd000 takes all privacy complaints seriously. If you submit a complaint and are dissatisfied with our response, you have the right to escalate the matter to an appropriate data protection authority or seek independent legal advice. bd000 will cooperate fully with any lawful regulatory investigation.

By continuing to use bd000.app after any updates to this Privacy Policy, you acknowledge and accept the revised terms. If you disagree with any changes to the Policy, you should stop using the platform and contact us to request account closure and deletion of your personal data (subject to applicable legal retention requirements).

This Privacy Policy is governed by and construed in accordance with applicable data protection principles. Any disputes arising from or in connection with this Policy that cannot be resolved through our internal complaints process shall be subject to the dispute resolution process set out in bd000's Terms & Conditions.